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Excellent Customer Experience

 

Course Aim


To learn how to engage with customers and create an individual customer experience for them that will ensure they stay loyal to your business and return again and again.  This course will help you increase sales and profits at low cost.

 

Topics Covered


To learn how to engage with customers and create an individual customer experience for them that will ensure they stay loyal to your business and return again and again.  This course will help you increase sales and profits at low cost.
 

Key Learning

  • How to create excellent customer experience
  • Understanding your customers
  • What is customer service?
  • What is customer care?
  • How do I increase turnover and profit

Course Objectives

 

bullet Understand the key elements of excellent customer experience
bullet Learn new, powerful, communication strategies for building rapport
bullet Know how to instil customer loyalty
bullet Identify every customer contact point
bullet Plan improvements in customer experience at every contact point

 

 gateway hints

  • Think through all the ways your customers contact your business; phone; web; email; POS etc.
     
  • Ensure someone is responsible for the quality of every point of contact with your customers
     
  • Ask a trusted business colleague to be a mystery buyer or user of your business
     

 

Excellent Customer Experience

 

Downloads


download hereDownload the course outline here

 

To find out more about this course please contact charles@gatewaytraining.net
 
Public Sector Courses Private Sector Courses One-to-One Coaching About Us Gateway Blog In the Press Resources Home
Gateway Training 4 Clarence Court, Salisbury, Wiltshire SP1 1JL tel: 0800 083 2374 mobile: 07970 150 156 email: charles@gatewaytraining.net